Last Updated: 1/3/2025
At KIJ Machinery, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a transparent and hassle-free return policy. Please read the following guidelines carefully before initiating a return.
1. Eligibility for Returns
- Returns must be requested within 3 days from the date of delivery.
- The product must be unused, undamaged, and returned in its original packaging with all accessories, manuals, and invoices included.
- Items that have been customized, modified, or specially ordered are not eligible for return.
- Products damaged due to improper handling, installation, or misuse are not covered under this policy.
2. Return Process
To initiate a return, follow these steps:
- Contact Us at +91 98960-85855 or email us at support@kijmachinery.com with your order details and reason for return.
- Our team will verify your request and provide return authorization if eligible.
- Securely pack the item and ship it to our return address:
📍 Return Address: Kisan Engineering, Narwana Road, Raj Nagar, NH-71, Patiala Chowk, Jind, Haryana, India – 126102. - Once we receive and inspect the returned item, we will process your replacement within 3-4 days.
3. Refund & Replacement Policy
- Approved returns are eligible for either replacement or refund as per customer preference.
- Refunds will be processed within 3-4 business days after the product passes our inspection.
- Refunds will be credited back to the original payment method within 4-7 days.
- Shipping and handling charges are non-refundable, except in cases of defective or incorrectly shipped items.
4. Non-Returnable Items
Certain products are not eligible for return, including:
- Customized or made-to-order machinery.
- Products marked as non-returnable on the website.
- Items with signs of wear, damage, or tampering.
5. Cancellations
- Orders can be canceled within 2 days for a full refund.
- Once shipped, cancellations are not allowed. Customers must follow the return process instead.
6. Warranty & Support
For warranty claims, please refer to the manufacturer’s warranty policy. If you face issues with a product after the return window, contact us for assistance.
7. Contact Us
For any return-related queries, reach out to us:
Email: support@kijmachinery.com
📍 Return Address: Kisan Engineering, Narwana Road, Raj Nagar, NH-71, Patiala Chowk, Jind, Haryana, India – 126102
🌐 Website: www.kijmachinery.com
We appreciate your business and are committed to providing a seamless shopping experience. Thank you for choosing KIJ Machinery!