Last Updated: 1/3/2025
At KIJ Machinery, we are committed to ensuring that your orders are delivered safely, securely, and on time. Please review our Shipping & Delivery Policy to understand how we handle the shipping process.
1. General Shipping Guidelines
- We ship throughout the week, except Sundays and public holidays.
- Orders are shipped via reputed courier agencies to ensure timely and safe delivery.
- If courier services are not available in your location, we will use Government Registered Bookpost or Speedpost to deliver your order.
- Order dispatch time may vary depending on product availability and order volume.
2. Shipping Charges
- Shipping charges will be calculated at checkout based on product weight, dimensions, and delivery location.
- Free shipping may be offered on select orders, based on ongoing promotions or bulk purchases.
- Any additional customs duties, taxes, or fees (if applicable) must be borne by the customer.
3. Estimated Delivery Time
- Standard Delivery: Orders are typically delivered within 7-10 business days from the date of dispatch, depending on the location.
- Express Delivery: Available for select locations at an additional cost, ensuring faster shipping.
- Remote or difficult-to-reach areas may require additional delivery time.
4. Order Tracking
- Once your order is shipped, you will receive an order tracking number via email or SMS.
- You can track your shipment through our website or the courier service provider’s website.
- For any delays or tracking issues, please contact our customer support team.
5. Order Processing & Dispatch
- Orders are processed within 2-5 business days from payment confirmation.
- In case of unforeseen delays, customers will be notified via email or phone.
- Orders may be split into multiple shipments if different products have different processing times.
6. Delivery Issues & Failed Delivery
- If a delivery attempt is unsuccessful due to an incorrect address, customer unavailability, or any other reason, the courier service may attempt re-delivery.
- If the order is returned to us due to failed delivery attempts, re-shipping charges will be applicable.
7. Damaged or Missing Items
- If you receive a damaged package or missing items, please contact our support team within 3 days of delivery.
- Customers are advised to inspect the package upon delivery and report any visible damage immediately.
- We may require photos or proof of damage to process claims.
8. Contact Us
For any shipping or delivery-related inquiries, please reach out to us:
Email: support@kijmachinery.com
📍 Address: Kisan Engineering, Narwana Road, Raj Nagar, NH-71, Patiala Chowk, Jind, Haryana, India – 126102
🌐 Website: www.kijmachinery.com
We appreciate your business and strive to provide the best shipping and delivery experience. Thank you for choosing KIJ Machinery!